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Royal Surrey Hospital introduces drive-through appointments

3 minute read
Royal Surrey Hospital introduces drive-through appointments

Published by the Eagle Radio News Team at 12:44pm 4th June 2020.

Patients can now access various clinics at Guildford's Royal Surrey from their car.

The hospital says drive-through services are set to become the new normal and reduces the risk of vulnerable people getting infected. 

Many cardiac, maternity and blood test appointments are now done solely by the drive-through teams.

Patients who need prescriptions can use the drive-through pharmacy.

Nicola Montalbano, Head of Cardiac Physiology at Royal Surrey, helped support the setup of the drive-thru service, which allows specialist teams to perform essential checks on pacemakers and monitor patients who may have irregular heartbeats:

“The service has been very well received by both staff and patients.

“Many patients have commented on how straightforward the process is, the safe feeling of staying in their car and the ability for them to continue to have their implanted device checked, providing reassurance.

“Since the launch of the service 247 patients have had their implanted cardiac device checked and 234 patients have received ambulatory heart monitors.”

Royal Surrey

25-year-old Rebecca Lascelles is an expectant mother from Alton

She recently used the maternity drive-through clinic to pick up her prescription and to have her blood taken, she said the appointment was simple: 

“The staff were lovely and went through my notes to explain to me any concerns I had.

“Because I am pregnant, I am classed as vulnerable, so the fact that I could receive my care from the safety of my car was brilliant and put my mind at ease.

“Being able to have my check-up but stay out of the hospital was a bonus.”

The drive through appointments were initially set up to help prevent the spread of COVID-19, but the hospital says these appointments have other benefits such as they are faster and more efficient, less congestion in the
car park and the ability to free up clinical time for more complex cases.

The Royal Surrey says the drive-through clinics will be available to patients for as long as needed to keep them and staff safe.