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Some Surrey homes left without water

3 minute read
Some Surrey homes left without water

Published by Grace Mcgachy at 5:32pm 1st June 2020. (Updated at 10:19am 3rd June 2020)

Several postcodes within Surrey have been left with low pressure or no running water over the last few days. 

Some homes in the GU27 (Haslemere) GU5 (Shamley Green) and GU6 (Cranleigh) have been reporting issues. 

In a statement, Thames Water apologised to those that have been affected:

"We’re sorry to anyone who may have been experiencing low pressure or water outages.

"We appreciate that not having running water is a big inconvenience, especially during the recent hot weather, and our engineers have worked hard over the weekend to get things back to normal.

“We’ve used tankers to supply water to the area and keep the number of homes impacted to a minimum.

"We’ve also handed out bottled water and contacted customers who have pre-registered with us as having special requirements, such as being medically reliant on water, so we can make sure we give them the help and support they need.”

May 2020 has been one of the hottest and driest on record and with more people staying at home because of coronavirus lockdown Thames Water says demand is extremely high. 

On its website, Thames Water states the 'limited rainfall in recent weeks puts an even greater strain on our resources. '

The water provider says over the weekend engineers identified and repaired some isolated issues, including airlocks in the system and that local reservoirs all have good supply levels.

Thames Water is asking local residents to help reduce the very high demand for water by using water sparingly – for example, by switching off hoses and sprinklers, avoiding washing cars and taking only short showers. 

However, we should continue to follow government advice on regular hand washing.

Andrew Tucker, water efficiency manager at Thames Water, said:

“Increased temperatures mean increased demand for our water, which stresses our network’s ability to produce it fast enough and accelerates the draw on rivers and underground aquifers.

"Making every drop count inside and outside our homes by taking shorter showers, turning off sprinklers and reusing water where possible, means we can all help keep taps flowing in our communities so everyone can still have access to water for the essentials like hand washing and staying hydrated.

"With millions of homes using more water every day, being water efficient in the garden and inside the home will really help us ensure there’s enough to go around.”