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Phyllis Tuckwell Hospice Care "ramping up" bereavement services amidst COVID-19 pandemic

2 minute read
Phyllis Tuckwell Hospice Care "ramping up" bereavement services amidst COVID-19 pandemic

Published by Lettie Buxton at 6:01am 28th May 2020. (Updated at 9:08am 28th May 2020)

Phyllis Tuckwell Hospice Care is "ramping up" its bereavement services amidst the coronavirus pandemic, as visiting hours are restricted in line with social distancing guidance.

The Farnham-based hospice, which also has a Beacon Centre in Guildford, is continuing to deliver its range of services, with more resources available on the website and one-to-one telephone or video support on offer.

Although visiting hours have been restricted, people are still able to see their loved ones at a distance and staff are still caring for patients in their homes.

Phyllis Tuckwell's Living Well service is being delivered over the phone and via video calls, as is its bereavement service.

Tony Carpenter, director of marketing and communications at the hospice, told Eagle Radio about the impact of restricted visiting hours on bereavement and the difficulties of providing care while wearing personal protective equipment (PPE):

"People haven't been able to be with their loved ones as much as they'd like to in their last days.

"That creates problems in bereavement itself and in coping with your grief.

"You feel like you might have let your loved one down to not be there and, of course, that's not the case at all.

"Part of the hospice care service is compassion and personal touch, and we can't do any of that, particularly if you're hidden behind PPE and gloves and masks.

"It takes away a lot of that human interaction."

Staff at the hospice have also been busy creating a music video to Justin Timberlake's song 'Can't Stop the Feeling'.

It aims to "bring laughter and joy to the whole team during a very difficult time".

Watch the video here:

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