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How to tell Surrey Police you need help but can't speak during lockdown

2 minute read
How to tell Surrey Police you need help but can't speak during lockdown

Published by the Eagle Radio News Team at 6:00am 10th May 2020.

In an emergency, you can still call Surrey Police even if you do not feel safe enough to speak. 

The force is reminding us while we're in lockdown about silent calls and how they work. 

They have released a video explaining how to let them know you need help without saying a word. 

What happens if you can't speak when you dial 999?

If someone calls 999 and doesn’t speak, the BT operators will try to establish if the call is genuine by asking questions.

If no one speaks, but a disturbance can be heard, the call will be forwarded to police who will decide if officers are required.

If no noise is heard, the call will be forwarded to an automated service that will ask the caller to dial 55 (a service called Silent Solutions), which will direct the call to police.

Officers will then try and establish if there’s an emergency by asking questions that can be answered by tapping the handset, or with yes or no responses.

Can police track your location?

Calls from landlines can be linked to an address, but calls from mobile phones will only show a general location.

Police don’t always send officers to silent calls so you should give them as much information as you can.

They will then use other information, such as previous calls, to decide whether they need to send anyone.