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Apology from South Western Railway after train chaos yesterday

Apology from South Western Railway after train chaos yesterday

Published by Carol Musgrave at 6:48am 19th June 2019. (Updated at 8:54am 19th June 2019)

The second day of the latest strike on South Western Railway is expected to cause more disruption this morning.

Members of the RMT union have walked out until Sunday (June 23) in a longstanding row over the role of guards on trains.

SWR has put on reduced services - as well as replacement buses.

Some services - including between Aldershot and Guildford - are cancelled altogether during the strike action.

It caused chaos on day one of the walk out yesterday, with some passengers sent away from stations and told to come back later.

Yesterday commuters in Surbiton were forced to wait in huge queues spanning hundreds of metres across platforms, through the station and down the high street.

The southwest London station was one of many to be affected by the strike action on crowded services going into Waterloo - the UK's busiest railway station.

Pictures showed passengers waiting on packed platforms, lining streets and standing on rammed carriages after trains were cancelled or delayed.

It issued a statement after yesterday's disruption, apologising, and thanking passengers "for their patience" - placing the blame on "the RMT's unneccessary industrial action".

A spokesperson from South Western Railway said: 

"Despite this action, we still provided over half our normal services thanks to our team of contingency guards and the one-in-three rostered guards who reported for work.

"Services to Royal Ascot also ran well and we were able to keep racegoers moving.

"We are intending to add additional services wherever possible to help keep passengers flowing at pinch points, such as Surbiton. 

"We urge people to travel outside of the peak periods, wherever possible."

The operator is urging people to travel outside of peak periods where possible.

Stay up to date with travel here.


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