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How family and friends can send messages to loved ones at Royal Surrey

2 minute read
How family and friends can send messages to loved ones at Royal Surrey

Published at 12:40pm 11th May 2020.

Guildford's Royal Surrey is trying to keep patients and their loved ones connected during the coronavirus crisis. 

All visiting at the hospital was suspended at the end of March with a few exceptions-  only a birth partner, one parent for paediatric patients, a carer of a vulnerable adult and close family in end of life care are allowed. 

New services have been introduced so people can stay in contact, these include: 

  • Letters
  • Phone calls
  • Video calls
  • Emails 

Direct Communication

Royal Surrey staff with support communication using a patient's own mobile phone, tablet, laptop etc so they can use WhatsApp, Facetime and social media. 

Devices can be dropped at the hospital and delivered to the patient using the hospital's contactless patient property drop off service.

For those who do not have access to their own device, a new family liaison service has been set up. 

Emails

  • You can email rsch.messagetoalovedone@nhs.net
  • Your email must include the patient’s name, date of Birth/address, ward if known and your relationship to them
  • Emails including personal messages, photographs or pictures will be printed and photographs and pictures laminated and delivered to the ward.
  • Staff will deliver to the patient and support them to read if required

Telephone

  • You can call the hospital's dedicated phone on 01483 402 757 between 10am - 12pm Monday – Friday
  • Your message to the patient will be transcribed using your own words
  • Ward staff will deliver to the patient and support them to read if required

Letters

You can write to a patient using the following address: 

Patient Name

Message to a Loved One

Royal Surrey Hospital

Egerton Road

Surrey

GU2 7XX