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Hundreds of Royal Surrey patients waiting more than four hours in A&E

2 minute read
Hundreds of Royal Surrey patients waiting more than four hours in A&E

Published at 6:00am 17th January 2019. (Updated at 7:29am 17th January 2019)

More than 800 A&E patients at the Royal Surrey waited four hours or longer to be admitted, transferred or discharged in December, figures show.

This was worse than the same month in 2017, with the trust saying they have seen an increase in demand "by six to eight per cent".

There were 6,215 emergency attendances at Royal Surrey County Hospital NHS Foundation Trust in December.

Of those, 873 patients waited more than four hours to be admitted, transferred or discharged.

The NHS’s target is for 95 per cent of patients to be dealt with in four hours, but at Royal Surrey County Hospital trust, it was just 86 per cent.

This was worse than December 2017, when 91 per cent of patients were seen within four hours.

Dr Monica Minardi, Royal Surrey Emergency Department Deputy Clinical Director, said:

“We know Winter is busy every year so we start planning early. Plans include increasing staffing levels, agreeing escalation wards for those extra busy days at the hospital and processes for ensuring efficient discharges to community facilities or wherever possible, home.

“Despite all those measures, our emergency department is currently very busy and so we always encourage you to think about what service you need to access for the symptoms you are experiencing.

“We value everyone’s concerns and we all know that when we feel unwell we are worried about our health, but the Emergency Department is not always the answer and I’m not sure service users always know the best and quickest place to go to get the care they need."

Dr Minardi also urged those unsure of where to go to visit the NHS Choices website or call and get advice from one of the clinical representatives at NHS 111.

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