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Long queues for emergency water in Haslemere and Guildford

4 minute read
Long queues for emergency water in Haslemere and Guildford

Published at 4:13pm 3rd July 2018.

A water outage in Guildford and Haslemere today (3rd July 2018) left people with low pressure, or no supply at all.

Thames Water are supplying bottled water at two collection points in Haslemere, however emergency supplies are yet to come to Guildford. 

Supplies are beginning to return to normal, but the issues might not be fixed until this evening.

GU1, GU2 and GU23 customers have been affected - some began experiencing problems last night. 

The outage in Haslemere is due to a power failure at Blackdown reservoir.

Sarah Holland from Thames Water says: "We are actually starting to see water return to the area, so we're expecting customers in Haslemere to also have water back this afternoon or possibly this evening.

"We don't expect there to be further challenges into this evening."

She adds: "We appreciate how tough it is on a day like this to wake up with no water

"We're incredibly sorry and working very, very hard to return supplies". 

The company says they are working on alternative power supplies for the pumps after they failed last night. 

They also reassured people that the reservoir levels are rising.  

Meanwhile, affected customers are collecting bottled water from a collection point at the Tesco in Lion Green, Wey Hill and at Grayswood Village Hall in Grayswood. 

In Guildford, the problem there is due to a technical issue on Thames Water's pipes network.

Two schools in the area were forced to close today as a result of the water outage.

Despite being told that collection points would also appear in Guildford, they are yet to be announced. 

However, we are told that the water supply is almost back to normal. 

Sarah Holland says that despite the lack of rain and 30C heat, the problems today were not caused by the heatwave: "We are asking customers to be mindful of how they use water and to help us keep our taps running 

"But we are pumping an extra 450 million litres of water a day into our network to meet the high demand.

"We don't believe either of these issues are related to the current hot weather or a spike in demand."

The problems in Guildford and Haslemere come a day after people in Farnham reported water issues - with low pressure which were, in fact, caused by increased demand amid the heatwave. 

Rod Mackenzie lives in Folly Hill, Farnham. He said they had been left without water for a few hours each evening since last week: "There's no water for washing up, no water for flushing the loo's, no water for showers.

"We've had to occasionally go down to Farnham Leisure Centre to use the facilities there."

Steve Benton, Head of Operations at South East Water said: "Our water technicians have been working hard to alter our network in the affected area to improve the service to these customers.

"We would like to thank customers for their patience and appeal to them to continue to reduce their non-essential water use such as watering lawns and washing cars while this hot weather continues."

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